Axis Bank is hiring Call-Center Representatives in Patna to handle inbound and outbound customer calls, resolving issues and ensuring customer satisfaction for Bihar clients. The ideal candidate will take ownership of customer queries, complaints, and inquiries, maintaining a high level of customer satisfaction with every interaction.

Job Title: Call Center Representative (RM / Sr. RM)

Education: Minimum 12th Pass / Any Graduation
Pre-requisites: Excellent typing and communication skills
Experience: Minimum 6 months (Freshers with excellent English grammar are welcome)
Working Days: 6 days a week
Location: Patna, Bihar

Key Roles and Responsibilities :

• Identify and assess customer needs to deliver satisfaction
• Provide accurate and complete information using the right tools and methods
• Handle customer complaints from Patna and offer appropriate solutions within set timeframes, ensuring follow-up
• Maintain records of customer interactions, process accounts, and manage documents
• Adhere to communication guidelines and policies
• Engage in campaigns to boost client growth,
• Assist with client credit applications and transaction processing
• Ensure a high-quality client experience, measured by specific metrics
• Cross-sell BFSI products,

Eligibility Requirements:

• Freshers and experienced candidates from Patna are welcome to apply
• Prior experience in telecalling or BPO will be an added advantage
• Fluency in Bihari , Hindi, and English is required
• Proficiency with relevant computer programs and telephone systems
• Excellent communication and presentation skills
• Must be a local resident of Patna, BH

How to Apply for Axis Bank Call Center Jobs:

Interested candidates from Patna can apply for Axis Bank call center jobs by submitting their application through the official Axis Bank careers page: axisbank.com/career. Attach your most updated resume. Shortlisted candidates will receive a call for a telephonic interview, followed by an in-person interview at the main branch.

For other BFSI sector roles, you can explore more opportunities using the “Advance Job Search” feature.

BPO BFSI Jobs is the best platform to find and apply for telecaller and BPO jobs in the BFSI industry in Patna, Bihar. Visit BFSIJob.com for the latest job openings.