Join Axis Bank as Call-Center Representative nearby Kochi to resolve issues of Kerala customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries. keeping customer satisfaction at the core of every decision and behaviour.
Post : Call Center Representative (RM / Sr. RM)
Education: Min 12th passed / Any Graduation.
Pre-requisite: Excellent Typing and Communication skills.
Experience: Min 6 months experience – Freshers welcome provided they have excellent English grammar.
Working days: 6 days working
Work Location: Kochi Kerala
Roles & Responsibility at Axis Bank Kochi:
- Identify and assess customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Can handle Kochi customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Participate in engagement campaigns to potential and existing clients to increase growth opportunities in Kochi
- Assist office staff with client credit applications and transaction processing
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Cross selling of partners BFSI products in Kochi.
Eligibility Requirement for Tele-Caller Job in Kochi:
- Freshers and experience candidates from Kochi both can apply
- If someone having Tele calling or BPO experience should be perfect fit.
- Can Speak in Kerala local language – Malayalam or Hindi, English
- Good knowledge of relevant computer programs and telephone systems
- Excellent communication and presentation skills
- Should be local from Kochi KL.
How to Apply at Axis Bak Call Center Job:
- Interested and eligible candidates from Kochi, who is like to apply Axis Bank call center jobs in Kochi can direct submit job application via form at the axisbank.com/career, also attach your most updated resume copy.
- Once your resume shortlisted, eligible candidates will get call for telephonic interview and then candidates will get invitation for finale face to face interview in main branch of Kochi city
- If you like to apply other department jobs in BFSI sector, you may also use ” Advance Job Search “
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